I use a mixed-methods toolkit to understand how people make sense of their world, interact with others, and accomplish their goals. Often this involves conducting qualitative work to focus on questions of how and why, followed by quantitative methods to better understand prevalence, patterns, and outcomes.
“Homo sum: Humani nihil a me alienum puto” - Terence
My philosophy as a researcher comes from a human-centered perspective. I try to empathize with people in both my everyday life as well as my research, balancing empathy with honesty and critical reflection. I love collaborating with diverse teams, learning, and finding patterns in data.
My PhD research explored the networked lives of teens and young adults, focusing on the roles that memories, narratives, and emotions play in how young adults share and manage digital photos over time, and the motives and benefits to sharing and reminiscing about memories on social media.
For the past year I have been conducting UX Research at Comcast Business. Research topics have ranged from how to improve internal-facing processes and tools to customer-facing websites, services, and products for both SMB and Enterprise businesses (e.g. Unified Communications, SD-WAN, Help & Support content, Account Management, X1/TV for SMB, and more).
All photography provided by Michael Dickard unless otherwise noted.